RESILIVANCE · Educational guide · 1 min read
Define the work
Identify a repeated task, the people performing it, and the errors, delays, or effort that matter. A narrow workflow is easier to evaluate than an organization-wide promise to use AI.
Set information boundaries
Determine whether information is confidential, personal, regulated, or client-owned. Establish who may use it, where it may be processed, and retention expectations before entering it into a tool.
Keep decisions accountable
Name the person who reviews outputs, the errors they must detect, and the escalation path. Consequential decisions require relevant expertise and authority. Fluency alone does not establish correctness.
Evaluate representative cases
Use permission-cleared examples covering common questions, ambiguous inputs, missing information, and requests outside scope. Compare usefulness, errors, review effort, and time saved with the current process.
Pilot with stopping rules
Agree success criteria, unacceptable errors, an owner, and a review date before starting. Maintain a way to return to the existing process. Expand only when value and operational controls are demonstrated.
General educational guidance. Recommendations depend on your organization’s circumstances.